Privacy policy

Last updated: 16 July 2025

This Privacy Statement describes how Faluela (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit the Site, use our services, make a purchase through https://faluela.com/ (the “Site”) or otherwise communicate with us in relation to the Site (collectively, the ‘Services’). For the purposes of this Privacy Statement, ‘you’ and ‘your’ means the user of the Services, whether you are a customer, website visitor or other person whose information we have collected in accordance with this Privacy Statement

Please read this Privacy Statement carefully.

Changes to this Privacy Statement
We may update this Privacy Statement from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Statement on the Site, update the "Last Updated" date and take any other steps required by applicable law.

How we collect and use your personal information
In order to provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of use and protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use the Services. When we use the term "personal information", we mean information that identifies you, relates to you, describes or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you
Information you provide directly to us through our Services may include the following:

• Contact details, including your name, address, phone number and e-mail address.

• Order information, including your name, billing address, shipping address, payment confirmation, e-mail address and phone number.

• Account information, including your username, password, security questions and other information used for account security.

• Customer support information, including the information you choose to include in communications with us, for example when you send a message via the Services.

Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment and fulfil the orders you have placed and provide you with products or services, and to fulfil our agreement with you.

When you visit our Site, open or click on emails we send you, or otherwise interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Statement. See also ‘Third party websites and links’ section below

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How we use your personal information

• Providing products and services: We use your personal information to provide you with the Services, to fulfil our agreement with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges or other transactions, managing your account, arranging shipping, and facilitating returns and exchanges.

• Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages via e-mail, SMS or post, and to show you advertisements for products or services.

• Security and fraud prevention: We use your personal information to detect, investigate or take action against fraudulent, illegal or harmful activities.

• Communicating with you and improving services: We use your personal information to provide customer support and improve our Services.

Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use to make our shop work with Shopify, see https://www.shopify.com/legal/cookies.

How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contractual obligations, legitimate purposes and other reasons as set out in this Privacy Notice. Such circumstances may include the following:

• With suppliers or other third parties performing services on our behalf.

• With business and marketing partners to provide services and advertisements to you.

• When you ask or allow us to disclose certain information to third parties.

Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not operated by us, you should read their privacy and security policies and other terms and conditions.

Children's information
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request that this information be deleted.

Security and retention of your information
We cannot guarantee "perfect security", and we recommend that you do not send sensitive or confidential information to us through unsecure channels.

Your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information. Among other things, you have the right to request access to, correct, or delete data, and you can object to the sharing or sale of your data.

Complaints
If you have any complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may be able to complain to your local data protection authority.

International users
Your personal information may be transferred, stored and processed outside your country of residence. If we transfer your data outside Europe, we rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at email address or contact us at.

For the purposes of the relevant data protection laws and unless otherwise explicitly stated, we are the data controller for your personal data.

Contact us